
Deliver resilient infrastructure systems. Provide the services society needs, expects and values. The initiative Water Innovation 2050, backed by 19 UK utility firms, has laid out its strategy for ‘transformational change through innovation that delivers greater value for customers and the environment’. This technology benefits water providers’ operations – offering asset management and preventive maintenance, leak management, and water pressure and quality monitoring – as well as consumers – through more accurate, automated meter reading and by supporting water conservation. Devices including sensors, meters, digital controls and analytical tools help utilities providers automate, monitor and control the transmission and distribution of water, to ensure that quality water is delivered when and where it’s needed.
This digital foundation is the key to balancing the network and making it more efficient. The key to balancing supply and demand is the digitised gathering and predicting of usage and supply data. It’s also partly because most of our water infrastructure was designed and built in the Victorian era, if not earlier (the world’s first city-level water transfer project, completed in 1613, remains one of London’s main water resources). This is due to changes in usage trends, supply and demand, societal behaviours, climate change and technological advances as well as scarcity and unpredictability of supply due to client changes. The UK water utilities industry is under greater stress than at any other time in its history.
Digital background checking and onboardingĬhris Cartwright, Head of Critical Infrastructure at Capita Consulting, discusses the role of data in water conservation.
Planning, building and regulatory services.
Automation and robotic process automation. Customer experience systems and software. Omni- and multi-channel contact management. Multi-lingual hubs and location strategy. Capital markets & investment management.